Our customers mean the world to us and we love hearing from you. At JUSU Body we value every single person we connect with. We manufacture our products by hand and are involved in every step of the process from formulating, to batching, packaging and sending out each and every JUSU Body product.
If your experience doesn't leave you feeling fully satisfied, please get in touch with us through firstname.lastname@example.org and we will do our best to find a solution.
If you are looking to return/exchange a product that simply didn't work for you, please include your order number and product details in the email and ensure your request is within 30 days of your date of purchase.
If you purchased your item in a JUSU Bar location in Victoria or Calgary please connect with the closest store to you to exchange or return for store credit. Please note, there must be 75% or more of the product left in the bottle/jar in order to qualify for a store credit.
Please follow these steps:
Send us an email at email@example.com to tell us what you would like to return and why.
Then, upon confirmation from the JUSU Body customer support team, mail the product to this address:
Jusu Body Inc. Unit B3 - 555 Ardersier Street Victoria, BC, V8Z 1C8, Canada
Please note returns/exchanges will be at the customer’s expense - JUSU Body is not responsible if the returned product gets lost in the mail.
Upon receipt of returned products, JUSU Body will issue an online store credit to you. It's that easy!
Our team is more than happy to help! Send us an email and someone will get in touch with you Monday - Friday 9am - 5pm PST.
Email us at firstname.lastname@example.org with any product questions or to share what you think about our 100% natural and nontoxic body care products. We respond to all customer inquiries and do our best to touch base within 48 hours. You can also connect with us directly on our Instagram.
For all wholesale and stockist inquiries please email us directly at email@example.com and continue discovering more about our products here.
We're always happy to chat and appreciate you choosing our handcrafted, plant-based JUSU Body products.
- the team at JUSU Body